Shipping and Delivery
At Hbgrow Ltd, we aim to provide you with reliable and fast shipping services, ensuring that your orders are delivered safely and on time. As we operate in multiple countries, shipping times and costs may vary depending on your location and the product you purchase. Here’s what you need to know:
Delivery Times
Delivery times vary based on the country you are ordering from and the specific shipping option available. Here is an overview:
Local Delivery (within Morocco and GCC countries): Orders typically arrive within 3-7 business days, depending on the region.
International Delivery: If available, international deliveries may take 7-14 business days, depending on the destination.
Please check the specific store's shipping policy for precise delivery times related to your location.
Shipping Costs
Shipping costs depend on several factors, including the weight of the product, the destination, and the shipping provider. You may find that:
Free Shipping: Certain stores may offer free shipping promotions on select products or for orders that meet specific criteria (e.g., a minimum order value).
Paid Shipping: In some cases, shipping fees may apply. These fees will be calculated at checkout and are based on the total weight of your order and the delivery destination. Please check the shipping cost details on the store page before finalizing your purchase.
Order Tracking
Once your order is shipped, you will receive a tracking number via email, allowing you to monitor the progress of your delivery in real time. You can enter the tracking number on the shipping provider's website to see updates on your shipment's status.
Delivery Partners
We work with a variety of trusted shipping partners to ensure smooth delivery, including local couriers and international shipping companies. The shipping partner used for your order will depend on the country and region you're ordering from.
Shipping Destinations
Currently, we offer shipping services primarily to customers in Morocco and GCC countries. For detailed information on the shipping options available to your location, please refer to the store you are purchasing from.
Delivery Policies
Delivery Attempts: Our delivery partners will attempt to deliver your package to the address you provide at checkout. If you are unavailable to receive the package, a second attempt may be made, or the package will be held at a local office for pickup. You will receive instructions on how to collect your package if a delivery attempt fails.
Failed Delivery: If a delivery cannot be completed due to an incorrect address or other reasons, the package may be returned to us. In this case, additional shipping charges may apply for re-delivery.
Shipping Restrictions
There may be certain locations where we are unable to deliver due to logistical or regulatory restrictions. Please ensure that the shipping address you provide is accurate and complete to avoid delays or cancellations.
Damaged or Lost Shipments
In the unlikely event that your shipment is damaged or lost during transit, please contact our customer support team as soon as possible. We will work with the courier service to resolve the issue and ensure that you receive a replacement or refund, if applicable.